Our room was clean, comfortable and roomy. But could it be done during the middle of the night? Give us buckets to save water and take a bucket bath!?!? Notice during check in and even an email before we arrived would have been appreciated so guest can make alternative arrangements. I understand that maintenance/repairs has to be done. In the end, the water was off for 2 days only and we were refund our resort fee for 2 days. That was embarrassing for us, but we had no choice. So we called around to other friends who were staying in other hotels to ask if we can use their showers. I was advised that there were no alternatives. I went downstairs to talk to customer service and asked about alternatives, maybe a local gym or a nearby sister hotel where we could use a bathroom. I called the Front Desk to ask about alternatives, but no one picked up the phone. We were ALL hot and sweaty and we had nowhere to shower, let alone flush the toilet. Wrong! The next day, water was off! It was 108 degrees by noon. I figured a hotel would not shut off water during the hottest part of the day. During check in, we were not told of any water outages! I thought maybe I was reading the note wrong and did not think that much of it. Then I notice a note on the table from the hotel that there would be no water from 12:00pm to 4:00pm for the next three days?!?!? We had outdoor activities during the morning into the early afternoon then off to evening activities. Check in went smoothly and we were able to check into our room. The fee was not a lot and I paid it, but it was a bummer since I was told that it would be waived. The customer service staff said that she would be waiving the early check in fee! Great!!! Unfortunately, at check out, we were charged the early check in fee… I tried explaining that the early check in fee was waived? But there was no note in our file. A room was available for us to check in early, which was great since we have been traveling through the night.

We arrived at the hotel early I requested the opportunity to check in early. We unfortunately, did not have the same great experience that others have told us about the Aliante. This was our first time staying here we have heard great things about the Aliante from others who have stayed here before. My family and I stayed at the Aliante Hotel and Casino for a nearby school activity.

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